Emergency Support

Emergency it support services: fast & reliable. Kbm Infotech offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better and cheaper.

We provide emergency support service for all of your IT resources including computers, servers, switches, and routers. Once we get your systems operational again, we’ll work with you to partner with us to keep your systems healthy and preventing emergencies from happening again in the future. Call our office anytime for support.

Here we look at some of the common emergency IT support issues and how having a professional support team at the ready can help you overcome these issues.

Network and Server Failure– This is the partial or complete failure of the components of a network due to some sort of malfunctioning or natural disasters as well as those caused by people. If this happens, your outsourced IT support team will help you detect the causes of network failure and come up with ways to help you fix the problem in good time.

Security Breach– This occurs when people access information that should not ideally be accessible to them. Remember that there are many hackers waiting to strike at all times. To prevent any form of security breach, your IT team can help create access controls so that only authorized people can access your data. Once this is done, then such unauthorized users will be denied access to your systems.

Natural Disasters– These can strike at a time when you least expect them and could range from earthquakes to flooding and fires among others. Once disasters strike, having emergency IT support ensures that your business overcomes the effects of such disasters in the shortest time possible. This may be possible if you have a good backup system in place and your IT support team can also ensure that this is in place.

Network Troubleshooting

Kbm Infotech has extensive experience in designing, implementing, supporting and troubleshooting Networking, Server and Storage solutions.

Our team of highly trained consultants and system engineers understand the core building blocks required to deliver business critical IT services. When problems occur, businesses require that their support partner can deliver end-to-end troubleshooting services. Our clients don’t want us to point the finger at the WAN provider or the Hardware manufacturer. Instead, through our strong team of support staff, Kbm Infotech aims to undertake all troubleshooting and support in-house, and deliver end-to-end support and troubleshooting service. Network problems can also be resolved remotely. We will help you over the phone, via email, through web session, or other means to help you solve the network issues.

Services provided

• Performing Network assessment to make sure that your network conforms to professional standards of security and remote access
• Doing Regular Security audit to protect your network from hackers and viruses
• Troubleshooting for Internet, email, and wireless network connectivity issues
• Solutions design & consultancy
• Complex network integration
• Disaster recovery & support
• Network, Storage and Security
• Managed Security Services

PCI DSS Certification

Kbm Infotech helps clients to achieve the PCI DSS Certification from various PCI certification authorities like Verisign, Mcafee, Trustwave and securitymetrix. Compliance with PCI DSS is mandatory for any organization that stores, transmits or processes payment card transactions, online or offline. To learn more about PCI DSS,

We have very experienced PCI staff to provide comprehensive set of PCI DSS compliance services with the industry leading certification authorities. We have been providing PCI DSS services to large Ecommerce portals, CMS systems and social networking websites. We also have vast experience working with many of the acquiring banks, payment service providers, application providers, hosting providers and merchants in the EMEA region as well across the world, since the inception of the PCI security standards. With Our experience in the PCI certification services, we are helping our clients to manage their risks and achieve PCI DSS Compliance.

We have the following main services for PCI DSS Certification

• PCI Pre-Compliance and Gap Analysis
• Network Vulnerability Scans
• Penetration Testing
• Onsite Assessments
• Consultancy Services

Remote Installation

Remote Installation Services offered by Kbm Infotech can help you overcome the hardware and software installation issues encountered by your organization precisely and efficiently. We have a team of experts who will assist you over the phone, via email, through web session, or other means to help you solve your issues.

Benefits:

• Fewer errors during Installation
• Greater Consistency
• Shorter installation time
• Lower support cost

Services:

• Remote desktop support
• Server Installation
• Remote Resolution
• E-mail Support
• System Upgrade
• Installation of Hardware Devices
• Installation of Service Packs and security updates for servers and applications
• Server Monitoring
• Secured wireless setup and configuration
• Software installation or removal
• Server Optimization
• Server Hardening
• Server Restore

Server Management

Server infrastructure is the centrepiece of any technology planning. In fact, business and technology heads view servers as foundations on which every business need can be served and met. More so because servers enable process integration and facilitate collaboration among internal and external stakeholders.

With Managed Server Services, you can access the robust, secure, redundant, infrastructure you need today, without a significant up-front investment. Then tap into built-in scalability that lets you add middleware or services at any time.

Best of all, by choosing Kbm Infotech as your hosting provider, you are free to concentrate on what matters most: the long-term growth of your company.

Benefits:

Standardizing servers and processes translates into lower costs through economies of scale. Simplifying and vitalizing server environments can:

• Enable business growth.
• Help your business operate more sustainably.
• Improve your bottom line.

What we do for efficient Server Management?:

• We ensure safety of your severs by carefully setting up the security in the beginning and conduct periodic audits.
• We regularly update the OS and installed software to keep your servers tuned up.
• We optimize your servers for maximum productivity.
• We protect the servers from spam and viruses by installing the corresponding software.
• We care about the data stored on servers so we perform backup and data recovery if needed.
• We thoroughly analyze the market to provide our customers with the most efficient product and technologies.
• Installation of Service Packs and security updates for servers and applications
• We know your server’s strength and weakness; hence we analyze their performance and conduct stress tests.

Services :

With Kbm Infotech managing your hosting you can be assured of:

• 24 hour monitoring of servers or ad-hoc server admin support
• UK telephone number
• Remote support by Phone, MSN, Skype.
• Remote access to the system using SSH, RDP or services like LogMeIn.com.
• Support start within one hour of request
• Support hours as per the clients’ convenience; UK business or non-business hours.
• Ad-hoc or Regular server management
• Almost all web hosting control panel support including cPanel/WHM and Plesk
• Emergency support for websites that are down, hacking, virus attacks, malware inclusion etc.
• Wide range of Server supports including Windows, Linux, VMWare, BSD, MySQL database and MSSQL Database servers.
• Server Support Services includes – Server Optimization and Migration, Server Administration and Restore, Initial Server Configuration, Kernel Upgrade, Security patches.
• Server security and vulnerability scanning services supporting MCAFee Secure, Acunetix, Godaddy website security.
• PCI DSS Compliance services supporting SecurityMetrix, Verisign TrustSeal

Cost :

Regular server management

Starts from £150per month + VAT

24/7 support

Ad-hoc server management

Starts from £25 per hour + VAT

Server support

£25 per hour + VAT

System Backup and Restore

Data is critical to your success, so the ability to quickly recover and restore lost files and data is imperative. The backup of data is useless if it cannot be restored. Kbm Infotech provide Backup & Restore Services to help you optimize your backup environment improve efficiency, recovery and archiving solutions that has been designed to meet your requirements, minimize downtime with a backup and improve flexibility, manageability and scalability.

System Backup and Restore Process

Benefits:

• A backup and recovery system can prevent loss of credibility and goodwill.
• It will ensure that staff will continue to be paid especially if it impacts upon payroll and other key financial records.
• Prevent financial loss
• Eliminate the loss of important information such as customer records and financial information
• Ensure adherence with legislation and compliance issues.

Services:

• Replication services- It generates a real time copy of every transaction so no data is lost and the copy can be used for near-instant failover.
• Data Centre Backup- This service performs daily backup which is stored to a disk-based backup, with off-site and long term tape-based options.
• Mobile Information Protection- Back up information on user’s personal computers to a centralized location it includes flexible configuration and customization options.
• Remote Backup Services- Back up your data from off-site locations, eliminating the need for someone to remember to back up daily.